Philadelphia University + Thomas Jefferson University

Frequently Asked Questions

Center City Campus

If you don't see your question listed there, feel free to contact your admissions counselor

Academic Calendar/Schedule

When does school start?

Start dates vary by program. The “pre-fall” term refers to programs that typically start in May/June and the “fall” term typically refers to programs that start in August/September.

When will Commencement take place?

Commencement exercises typically take place at the end of May.

Where can I find the Academic Calendar?

What will my schedule look like?

Schedules vary by department. Please contact your department directly to inquire about the schedule.

Pre-Matriculation Requirements/Holds

What holds do I have on my account?

Students can see their remaining holds by logging on to Banner Web. Banner Web is the student information system. Students can access grades, general financial aid information, unofficial transcripts, tuition information, class schedules, final grades holds and much more.

Under “Applications,” select “Student Applications” and then Banner icon. The following University offices are responsible for student holds:

  • Admissions: Child Abuse Clearance, Criminal Background Check, Transcript, Fingerprinting, CPR, Licensure (if applicable)
  • Student Affairs: Student Affairs (Orientation), Health Insurance
  • Occupational Health Network: University Health Medical Records
  • Faculty Advisor: Advising Hold
  • Tuition/Payment: Tuition Office

How long does it take to get my holds removed?

The time will vary depending on the hold. If you are mailing a document such as a child abuse clearance or transcript to our office, it can take 7-10 business days for our office to receive and process mail. If your hold is processed electronically, such as the criminal background check, these holds are typically updated once per week. It can take up to two weeks for the hold to be removed once you get confirmation that your request has been processed.

What do the hold codes mean?

  • BC – Criminal Background Check
  • CA – Child Abuse Clearance
  • CPR – CPR Certification
  • DT – Drug Test
  • FP - Fingerprinting
  • HI – Health Insurance
  • MR – University Health Medical Records
  • MX - Medical Record Extension
  • NH – Nursing Advising Hold (graduate level only)
  • OR- Orientation
  • SA – Student Affairs (Orientation)
  • SH- Safety & HIPPA
  • TR – Transcript Hold
  • TU – Tuition/Cashier Hold

I completed my health insurance application or HIPAA/Safety or online orientation requirement. Why is there still a hold?

We communicate regularly with other offices and remove holds continually. It may take a couple days after you have completed these requirements before the holds are actually removed.

Where do I send my transcripts? Do I need to send one?

Students must send a final transcript if they are still completing courses and/or a degree at the time of admission. See your acceptance letter for your specific course requirements. The transcript hold will not be removed for these students until any final transcripts have been received and processed by the Admissions Office. Final transcripts can be sent to the Admissions Office, or some programs may ask that you send the final transcript to the application system that initially processed your application.  Please check with your admissions counselor for specific instructions.

Will my background check/child abuse clearance be ready in time?

It can take up to eight (8) weeks for the agencies to provide the documentation. We encourage students to complete all clearances required as early as possible, once instructed to begin. If clearances are not completed at the time the program begins, the student will not be allowed to begin their program.

Do I keep the original or a copy of my child abuse clearance?

Submission of your child abuse clearance varies by program; see your program’s Accepted Student webpage or instructions emailed to you from the Admissions Office for how to submit this clearance.  

What is a prerequisite credit agreement? Do I need to send it back?

A prerequisite credit agreement is created for students who have been accepted to Thomas Jefferson University before they have completed the remaining prerequisite courses for their program. See your acceptance letter (if applicable) for specific instructions.    

I'm an international student and don't have a social security number. How can I complete my holds?

International students without a social security number need to contact the Office of Admissions so we can issue a number in order to generate a campus key. If you have difficulty completing prerequisites such as fingerprinting, child abuse clearance, or background check, you need to contact the customer service teams at those respective agencies.

Where do I bring my CPR certification?

  • Medical Imaging & Radiation Sciences students must provide their CPR certification to the Department of Medical Imaging & Radiation Sciences by the first day of class.
  • Occupational Therapy students must show a copy of their CPR certification to an appointed OT faculty member the first week of class. 
  • Physical Therapy students must show a copy of their CPR certification to an appointed PT faculty member by December 31 of their first semester.
  • Nursing (undergraduate only) students must provide their CPR certification to the College of Nursing by the first day of class; see the Welcome Packet from JCN for specific instructions.

When do my holds need to be completed?

Holds need to be completed by the start of the semester.

Deferment

How do I defer?

Deferment is offered on a case-by-case basis. Please contact your counselor immediately if you want to defer.

How does the deferment process work?

You will receive an e-mail from your counselor with deferment paperwork. Please complete the form and submit it immediately along with a personal statement detailing your reason for deferment. Once we receive your paperwork, we will submit it to the department for approval. It can take 1-2 weeks for a decision to be made on a deferment request. You will be notified you via e-mail of the decision.

Is there any additional fee for deferring my seat?

If approved, a student’s deposit is moved to the following start term to hold their seat in the next year’s class. 

Deposit

I don’t have a campus key / I’m having problems with my campus key, what should I do?

Contact the Office of Admissions as we can determine why your campus key is not generating. It will take approximately 24 hours once this issue has been resolved before your campus key will generate.

Having Problems? Please contact Information Services & Technology at 215-503-7600 and they will be able to assist.

What forms of payment do we accept?

We accept various payment methods.

How much is my deposit?

Jefferson College of Nursing – $500

Jefferson College of Health Professions

                  Bioscience Technologies – $300

                  Medical Imaging & Radiation Sciences - $300

                  Physician Assistant – $500

                  Couple and Family Therapy – $300

Jefferson College of Pharmacy – Initial Deposit: $200, Final Deposit: $500

Jefferson College of Population Health

                    Certificate programs - $100

                    Masters and PhD programs - $300

College of Rehabilitation Sciences

                  Physical Therapy – $300

                  Occupational Therapy – $300

When is my deposit due?

The deposit due date is specified on your acceptance e-mail. Typically, deposits are due 2-4 weeks after you have received your offer of acceptance.

Can I request a deposit extension?

We offer deposit extensions on a case-by-case basis. Please contact your counselor if you feel you need a deposit extension.

Health & Dental Insurance Requirement

Do I have to complete the health insurance requirement?

Yes. As an academic health center, Jefferson requires all matriculated students to have health insurance and to complete the enrollment/waiver process for each academic year.* If you have health insurance through another provider, it must meet the stated minimum requirements to qualify for a waiver. If you do not have coverage through another provider that meets the minimum requirements, then you must enroll in the University-sponsored student health insurance plan. Once enrolled, the plan will be in effect for the entire academic year. You may only terminate the insurance coverage if you have a qualifying life change event. For more information about the health insurance requirement and how to apply, visit the Office of Student Life and Engagement.

*Dates may vary by academic program

Is dental insurance required?

No, it is not required. Optional dental insurance is available for matriculated students at Thomas Jefferson University. The insurance is offered through Delta Dental, with two coverage levels available. Enrollments are on an annual basis.

Visit the Dental Insurance Information page for more information about coverage, open enrollment periods and enrollment instructions. 

Please click to learn about HIPAA Training & Safety Training requirements.

NOTE: Once BOTH the HIPAA and Safety Training workshops have been completed, the SA hold will be removed from your account. Holds for this requirement are MANUALLY removed at least once a week by the Office of Student Life.

I’m a Jefferson employee. Do I still have to do this?

Yes, even if you have completed similar courses as an employee through Healthstream, you will need to complete this requirement as a student following the instructions provided to you.

Housing

Is on-campus housing guaranteed?

First year students Thomas Jefferson University are guaranteed University housing if:

  • Applications are received in the Housing Office by May 31
  • Official acceptance to Thomas Jefferson University for a fall or pre-fall term is received by May 31
  • Applicants may select housing on a first come first serve basis  

Guaranteed housing does not guarantee that an applicant will receive his/her first preference of building, size, number of roommates, renovation status and/or occupancy date. However, every effort will be made to meet an applicant's first choice. All students are able to select their specific bed space through the housing portal on their designated housing selection timeslot. Students have the option to over occupy a unit in an effort to be more cost effective i.e., three people in a two bedroom unit, two people in a one bedroom unit, etc.).

How do I apply for on-campus housing?

All incoming students are able to apply for on campus housing using their Jefferson credentials via the housing portal. You must have a campus key provided from the University to be eligible to apply for on campus housing.  If you have any questions you may contact the Housing Office directly at 215-955-8913 or email University.Housing@Jefferson.edu. The portal can be accessed here.

When is the housing application due?

Please apply online at your earliest convenience to be considered for on-campus housing. Applications are given priority based on the date they are received. Potential residents who have not yet been officially accepted to the University are not eligible to apply. You will receive a housing selection timeslot that will allow you to pick your space on campus.

How can I tour the residence halls?

The Office of Housing and Residence Life operates a “show room” in each residence Hall on campus. You may tour the show rooms at any time by simply asking the Front Desk for the key. No appointments are required or necessary to see the available showrooms.

How much does it cost to live on-campus?

The costs for living on-campus can vary depending on what building you are in and what type of room (private/shared room, one bedroom apartment, two bedroom apartments etc.). The costs can also vary from year to year. For the most up to date costs, please refer to Office of Housing and Residence Life, or contact the department at 215-955-8913 for more information.

Can I live in the residence hall the duration of my program?

Yes, you can stay on campus throughout the duration of your program. Students have the opportunity to RenewTransfer (within or between residence halls), or Terminate a current housing agreement in the spring for the following year.

  • Renewal: Full time students have first priority to remain in the same space the following year.  To be eligible to renew a two or three bedroom unit, all residents must be confirmed roommates in the housing portal. The original resident can complete a renewal application via the housing portal and confirm the desired new resident(s). The desired new resident must submit a new housing application (if the individual will be a new resident) or a transfer application (if the individual is a current resident).
  • Transfer: Current residents who wish to transfer will have the ability to complete a transfer application. Students are able to select their new unit during housing selection transfer week. Timeslots are provided on a first come first serve basis based on when students apply during housing selection.

What styles are the residence halls?

The Office of Housing and Residence Life is proud to offer three residence halls:

Martin Residence (traditional-style “community style” residence hall)

  • Offers both private and shared rooms
  • Community bathrooms, kitchens and lounge spaces
  • Owned and operated by Thomas Jefferson University

Barringer Residence and Orlowitz Residence (apartment-style residence halls)

  • Different apartment options are available (studio, one, two or three bedroom)
  • Owned and operated by the PMC Property Group

How do I pay my housing fees? Will I receive a bill each month?

Barringer and Orlowitz Apartment-style: Housing fees are due on the 1st of each month. You will not receive a bill in your mailbox but please be diligent in paying on time as late fees will begin to accrue on the 10th of each month. It is important that you write your name, building, room number and telephone number on the check. You can drop off your payment check in the rent drop box in the Orlowitz lobby or set up a RentCafe account to pay online.

IMPORTANT: Barringer and Orlowitz residents' rent can be paid by check or money order payable to PMC Property Group.

Martin Residence: Your housing fees are due at the beginning of each term. The calendar year is divided into four possible terms. While you must have signed your contract for the Fall and Spring terms, you may or may not have decided to stay on for pre-fall or summer terms.

Pre-Fall Term: July 1st- Aug 31st
Fall Term: Sept 1st-Dec 31st
Spring Term: Jan 1st-May 31st
Summer Term: June 1st- June 30th

When housing fees are due, you will not receive a separate bill, but the fees will appear on your tuition bill if you are a student. Please be diligent in checking your Banner web account and paying on time. A hold will be placed on your record if you are delinquent in paying any tuition or housing fees.

I need help finding a roommate! (Roommate Matching)

You can search for a roommate through the profile you have created in the housing portal.

Jefferson ID Card

When will I get my Jefferson ID card?

ID card distribution varies by academic discipline.

Most students receive their ID card on their scheduled welcome day and are distributed by their academic department.

Some departments set a date for the students to come to the ID Center or are sent on their own, typically during the first week of class.

How do I get my Jefferson ID card early to move into the residence halls?

To secure your ID card early to move into the residence halls, you must obtain a Photo ID authorization form from the Housing Office in the Orlowitz building.

Bring the Photo ID authorization form to the Photo ID Center located in the Jefferson Bookstore at 1009 Chestnut Street along with a government issued ID (i.e., driver’s license, passport, military ID, etc.).

Medical Records

You can find information on the pre-matriculation health requirements from Occupational Health Network here

Registration

When do I register for classes?

You will not register for courses until your Orientation. Exceptions include MSN and DNP students as they register on their own after creating a plan of study with their advisor. During your Orientation, you will be given explicit instructions on registering for courses, as well as the specific courses you will need to take that semester.  

All new students have holds on their account and the Registrar allows students to register regardless of their holds.  This should only apply to continuing students.  If for some reason this has happened, please contact the Registrar’s Office.

Tuition

How much is tuition?

Tuition varies for each program.  You can find your tuition costs through your Pulse Account. Additionally, you can find tuition by visiting the Registrar’s website.

When do I have to pay for tuition?

Tuition is due by the first day of class or the due date listed on your bill.

I haven’t received a tuition bill. What should I do?

Students will not receive a paper bill.  Billing information can be found online through your Thomas Jefferson University portal.

Uniforms/Books

Where is the Jefferson Bookstore and what are the hours?

Jefferson Medical and Health Science Bookstore
1009 Chestnut Street, Philadelphia, PA 19104
Phone: 215-955-7922

Hours of operation are Monday through Friday 7:00 a.m. -5:30 p.m.

Can I sell my books back?

Yes, you can sell your textbooks back in store or on the Jefferson Bookstore website.

Does the Bookstore offer used, rental and e-books?

Whenever possible, the Jefferson Bookstore offers used texts, e-books and rental texts for students.

Do I get a student discount in the Bookstore?

Unfortunately not.

How and when can I get my required uniform and course materials?

The Jefferson Bookstore keeps all required student uniforms and course materials in stock. Future students can visit the Jefferson Bookstore during regular business hours or during scheduled orientations.   

If I have a credit on my account, can I use it to purchase items at the Jefferson Bookstore?

Students who are expecting a refund from the Tuition Office will have these funds deposited electronically to their bank account after the first day of class and can use these funds for purchases in the Jefferson Bookstore.

What is the return policy?

Clothing, Gifts and Software are returnable within 30 days of purchase (with receipt), provided it is in clean, resalable, unopened condition. Upon receipt of your return, we will issue a full refund of your purchase price.

Textbooks are available for a full return 1 week from the start of classes then 2 business days from that point on.*

*During midterms and finals week all sales are final

How do I find out what books I need?

Your department will communicate with you prior to enrollment regarding the required books and supplies.

University Orientation

Is Orientation required?

Completion of the University Orientation program is mandatory for all incoming students. Based upon your academic program, your University Orientation program will either take place in-person or will be completed through an online module. To check whether your University Orientation program will take place in-person or online, visit our University Orientation website.

If you have a significant and unavoidable extenuating circumstance that you believe may prevent your attendance at the required University Orientation (e.g. being out of the country), please list that on the RSVP form.  We will review your situation and let you know how to proceed.

Do I have to stay the whole time?

Yes, completion of the Orientation Program is mandatory; students are expected to stay for the entire duration of the in-person orientation program.

I can’t make my Orientation date, what should I do?

Completion of the University Orientation requirement is mandatory.  You must confirm your attendance at University Orientation using our online RSVP form.  To access the RSVP form, please visit http://www.jefferson.edu/orientation, click on “University Orientation Dates” and then click on your academic program.

If you have a significant and unavoidable extenuating circumstance that you believe may prevent your attendance at the required University Orientation (e.g. being out of the country), please list that on the RSVP form.  We will review your situation and let you know how to proceed.

Does my program have an in-person Orientation?

Based upon your academic program, your University Orientation program will either take place in-person or will be completed through an online module.  To check whether your University Orientation program will take place in-person or online, visit our University Orientation website.

Do you validate parking?

No, unfortunately we are not able to validate your parking.

I didn’t receive information about Orientation. What should I do?

You can find information about University Orientation online at www.jefferson.edu/orientation.  Additionally, the Office of Student Life and Engagement emails accepted students an OSLE Matriculation packet which contains information on the matriculation requirements managed by that office (University Orientation, HIPAA and Safety Training, and Health Insurance).  This packet is emailed out to accepted students approximately four to six weeks prior to the orientation date, or as soon as they are accepted if that date is less than four weeks prior to orientation.  The OSLE Matriculation packet is emailed to the accepted student’s Jefferson email and primary alternate email on file.

Please note that this is a separate information packet from the acceptance materials sent from the Office of Admissions. You may also receive a packet from your academic area.

If you believe you did not receive the OSLE Matriculation packet, please first check both your Jefferson email and primary alternate email (e.g. Gmail).  The email subject will read “IMPORTANT: Jefferson Matriculation Requirements”. If you are unable to locate the email, please reach out to the Office of Student Life and Engagement at StudentLife@jefferson.edu to request that another copy be sent to you.

Is there a dress code for Orientation?

Business casual attire is appropriate to wear for your Orientation.  Please feel free to dress comfortably, but appropriately for a setting where you will be interacting with faculty and staff (e.g. avoid ripped jeans and cutoffs, attire that is very revealing, tank tops, t-shirts with offensive messages, flip flops, etc.). 

Will meals be provided at University Orientation?

In the morning, we’ll have some hot and cold beverages for you upon your arrival as well as soft pretzels so you can enjoy a taste of Philadelphia.

A complimentary lunch will also be provided.  We’ll be serving boxed lunches.  Typically, each boxed lunch contains a wrap, an apple, a bag of chips, and a dessert item.  There will be vegetarian wraps available as well as some vegan and gluten free entree options.  There will be stickers on the box to identify what is inside.  Beverages will also be provided.

Are there overnight on-campus accommodations available?

All Short-term Housing request must now be made online by clicking HERE

  • After clicking the link there will be a reservation link to the right of the page located in a blue text box.
  • Click short-term Housing              
  • Select your requested check-in and check-out dates
  • Click Search, here you will see a list of what’s available and the pricing
  • Click your best option (It will highlight orange )
  • Click Create Booking and complete the information application

Short-term Housing operates based on a nightly cost and accepts a wide range of credit and debit cards. All future students will look under the student rate for booking and attach your letter of initiation or acceptance letter to the 2nd page of the application. For questions contact Everette Nichols: everette.nichols@jefferson.edu, 215-955-6479.

Can I bring a guest?

The University Orientation program is designed specifically for students to give you the best possible start for your time at Jefferson.  We are unable to accommodate parents and guests at the University Orientation program, but encourage them to visit Jefferson’s website for more information on the University and the student experience (www.jefferson.edu).   Thank you for your cooperation with this.

When/How will I find out about Orientation?

You can find information about University Orientation online at www.jefferson.edu/orientation.  Additionally, the Office of Student Life and Engagement emails accepted students an OSLE Matriculation packet which contains information on the matriculation requirements managed by that office (University Orientation, HIPAA and Safety Training, and Health Insurance).  This packet is emailed out to accepted students approximately four to six weeks prior to the orientation date, or as soon as they are accepted if that date is less than four weeks prior to orientation.  The OSLE Matriculation packet is emailed to the accepted student’s Jefferson email and primary alternate email on file.

Please note that this is a separate information packet from the acceptance materials sent from the Office of Admissions. You may also receive a packet from your academic area.

If you believe you did not receive the OSLE Matriculation packet, please first check both your Jefferson email and primary alternate email (e.g. Gmail).  The email subject will read “IMPORTANT: Jefferson Matriculation Requirements”. If you are unable to locate the email, please reach out to the Office of Student Life and Engagement at StudentLife@jefferson.edu to request that another copy be sent to you.

Welcome Day/College Orientation

Is Welcome Day required?

Welcome Day is designed to acquaint students with the policies, procedures and standards of the program.  It is required for all students. 

When/where is it?

Please contact your specific department to determine the date, time and location of your Welcome Day.

Miscellaneous

When can I start using Commuter Services (to get a train pass or tokens)?

Students can begin making purchase for parking and transit products and services through the Commuter Services Office once they are in possession of their Jefferson ID Card.

Do you have lockers on campus? How do I get a locker?

Learn how to obtain a locker here.

Where can I park my car indefinitely?

While street parking is an option if you obtain a Philadelphia Parking Permit, you can also get a monthly pass from several local garages. The prices range from $200 - $325 per month. For more information, contact Thomas Jefferson University Commuter Services at 215-955-6417.